Support
Palma platform assistance. For questions about a specific experience — timings, meeting point or extras — use Messages instead, so your host can answer directly.
Payments & refunds
Charges, refunds after a cancellation, invoices and vouchers.
Account access
Can't reach your messages or need to change your contact details.
Disputes
Something didn't go as described during an experience.
Anything else
Platform issues, accessibility needs, partner enquiries.